"Swapping Components" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide. "Processing Work Orders" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide. The site number can be the same as the customer number, but it might differ if the customer has multiple sites. The Address Book number of the site where a piece of equipment is located. Service packages also specify warranty types, such as base or extended. The combination of service type and contract coverage that specifies the service support to which the customer is contractually entitled.
#Equipment work order manager jd edwards business service serial number
The serial number is stored in the Asset Master File table (F1201). The numbers or letters that uniquely identify an item. This is also known as Returned Goods Authorization (RGA). The system creates an authorization number for the supplier to track the return of the inventory. Returned Material Authorization (RMA)Īn authorization from the supplier for the customer to return inventory for credit, replacement, or repair. The average time it takes to repair a failed item. The average time, distance, or events between breakdowns. Extended WarrantyĪn optional warranty that can be purchased to cover the performance of the equipment over and above the criteria set forth in the base warranty. Base warranties are typically included in the purchase price of the equipment and are nonbillable. The warranty that is associated with the equipment. These Work Order Management terms and concepts are used in this chapter: Base Warranty Recording unlimited detailed information about a work order. Tracking work order costs, such as labor, materials, and so on. Tracking the progress of a work order by status. Scheduling multiple tasks, such as mechanical, electrical, and so on, in a work order.
You can manage all aspects of a service task or project, including:Ĭreating work orders for preventive and corrective maintenance. You can also use work orders to manage the workflow of service tasks and other projects. The majority of service calls are initiated through the Case module, but the repair depot might also create them.Ī work order enables you to track all of the necessary phases of the work to resolve the customer's issue, from scheduling the technician to the technician's arrival and successful completion of the work. Work orders track requests for depot repairs, and they track shipments of replacement parts. Work orders provide the central database for all service and repair information and the events associated with an equipment record, inventory item number, or product model. You enter work orders to request work at the customer site or at a repair depot. You can create work orders for customer requests that cannot be resolved with a phone call.
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